Please note the Encompass Maintenance window for the US environment is scheduled as follows:

U.S. = Saturday, April 16th12:00 AM ET until 6:00 AM ET.

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Product Maintenance

Encompass Maintenance – Email Reporting (US only)

There will be a maintenance window on Saturday, April 16, starting at midnight ET and continuing until 6 a.m. ET for US-based clients ONLY. During this time, Email Reporting in the Encompass platform will be unavailable as a server upgrade is taking place to increase data capacity and improve the performance of email reporting.

Emails will continue to send*, and performance data will be collected and viewable after the maintenance window. API calls to the email database will return errors during the maintenance window. This will not impact other aspects of the Encompass platform.

You can find the maintenance-related updates at status.imodules.com. 

*Note that any emails that include in A/B testing and scheduled to send between midnight ET and 6 a.m. ET will not be complete as these are dependent on email reporting data. These emails will fail. If you have A/B testing emails scheduled during the maintenance window, please adjust the send time for these communications.