Release Notes - September 3, 2019

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Please note that product releases are scheduled as followed by environment:

Australian = Tuesday morning | Canadian = Tuesday evening | U.S. = Tuesday evening


Product Enhancements


 

Email Reporting

Cross Email Metrics

Enjoy your new statistics in Email Reporting Home.  We have removed all median metrics and replaced them with new metric groups - Volume statistics (Unique Campaign Count, Total Emails Sent, Unique Recipients, Total Recipients), Email Averages (Delivery Rate, Open Rate, Click to Open Rate, Conversion Rate) and Negative Outcomes (Bounces, Spam Reports, Unopens, Unsubscribes) - which should provide a clearer picture of how your email marketing efforts are performing.

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Cross Email Metrics Tooltips

To see how the cross email metrics are calculated, simply hover over any one of the metrics and a tooltip will display with more information.

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Negative Outcomes

A new negative outcomes section added as part of the Cross Email Metrics showing total bounces, spam reports, unopens and unsubscribes for a specified time period.  The headings are hyperlinked to a negative outcomes page that will provide additional details for:

Bounces

A new bounce report list was created on the negative outcomes showing a combined list of all bounces for the community.  The list will display constituent name, email address, constituent id, member id, email name, bounce date, bounce type (Blocked or Bounce) and bounce reason.  You can filter the list by bounce date and subscription category and search the list by email address, email name and constituent name

Spam Reports

A new spam report list was created showing a combined list of all spam reports across the community.  The list will display constituent name, email address, constituent id, member id, email name, and date reported.   You can filter the list by date and subscription category and search the list by email address, email name and constituent name

Unopens

A new unopened list was created showing a combined list of all unopened emails across the community.  The list will display constituent name, email address, constituent id, member id, and email name.  You are able to filter the list by date and subscription category and search the list by email address, email name and constituent name

Unsubscribes

A new unsubscribe list was created showing a combined list of all unsubscribes across the community.  The list will display constituent name, email address, constituent id, member id, email name, date reported, opt-out type and category.  You can filter the list by date and subscription category and search the list by email address, email name and constituent name

 

New All Recipient Columns

Member ID and Constituent ID columns have been added to the all recipient table.  You will be able to search by email and constituent name. Additional search and filter updates for this list are coming in a future fall release.

 

Email Marketing

History Page

The "Copy/Reuse" option on the History Page gear icon has been renamed to "Copy Campaign.

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Edit Content Workflow Change

Do you ever have to search for an email after you edited the content?  Search no longer.  Once you exit Email Editor you will be returned to the drafts page displaying only the email you were editing.  To return  to the full list simply select the "Show all Drafts" button or "Drafts" link.

To see the updated workflow, watch this video.

 

Encompass

CVV Codes (Australia Only)

Updated the billing form to now require the CVV code for all initial and one-time transactions for CashNet and Payflow Pro Gateways. This code will be sent as part of all initial and one-time transactions. This security enhancement has been made with the aim of reducing fraudulent credit card transactions through our customers sites.

Note: Due to PCI compliance these codes are not stored within the database, and therefore all recurring transactions will be sent without a CVV code. Because of this, customers should not configure gateways to require the CVV code to process transactions.  If this is required, only initial gift payments would process. Subsequent gift installments would fail because the CVV code wouldn’t be present.  This would also be true for membership auto-renewals and perpetual gifts.

If any institutions currently collect credit card details on a paper form, please note that the CVV code will also need to be added as a required element (if not already), as this will now be needed to complete transactions. 

 WCAG 2.0 Compliance

Moved the required field asterisk inside the label of all fields. The required asterisk will no longer show up on the field control like before.

Removed the black X from modal popups (advance designations popup and gift matching popups)

Added legend to radio button and to campaign levels. The legend for the radio button series should be the label of the field. The legend for the campaign levels is "Levels"

Tables on forms now have role="presentation" attribute added to them

Added <legend> of "Designation Options" around the field set of designation radio button options

Added fieldset and legend around checkbox series options.

The title text of "Search Criteria" on the Job Search page is now set to h2, instead of just bold.

The title text of "Search Criteria" on the Class Notes page is now set to h2, instead of just bold.

If focus is on a field on the form, hitting enter will trigger appropriate onclick trigger event based on what buttons they have configured for the form (Save, Save & Continue , Submit etc). This fixed an issue where previously the mobile  menu was being launched when users hit enter while an input field has focus.

Added aria-checked attribute to checkbox lists and checkboxes

Added WAI- Aria around Date Time picker.

Defects


Email Marketing

Lists and Segments

Resolved an issue where the audience would appear to be "in use" despite deleting the draft email it was assigned to.  (ENC-37854)

Email Sends

Say goodbye to the SendGrid tracking token!  Do not worry... it is still there but hopefully you don't see a preview of it in your communications anymore.  (ENC-37145)

Email address in Sender IDs does not allow for upper case

Fixed an issue where the email address in Sender IDs did not allow for upper case letters and it would throw a 'Sender Email Address is invalid' error message. (ENC-38020)

Email Reporting

Back Button

Fixed an issue with the back button not letting users go back more than one screen. (ENC-37069)

Opt Out Report Errors

Fixed an issue where some email categories were returning 'file not found' errors when running the opt out report. (ENC-37972)

 

Encompass

Fixed an issue where running the membership recon report at GID1 and including all subs columns for the membership level, status, exp date, status, is auto renew, purchase price are blank. (ENC-37181)

Fixed an issue where "State/Province" was displaying as part of an address even when the selection was "Not in Regions Listed". If "Not in Regions Listed" is selected now, state/province is left blank. (ENC-35951)

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