A waitlist feature does not exist in Encompass. If you encounter a scenario where the event has reached capacity and you've run out of tickets but you still want to allow people to join a waitlist in case more spots open up, we suggest using the following process as a solution:
- Create a Standard Form.
- Name it [event name] Waitlist or something similar.
- Add the fields of information you want to collect. Example: name, email, phone number, best time to reach you, number of tickets needed, ect.
- Create a hyperlink on the Detail Page of the Event linking to the waitlist form. NOTE: this message will need to be manually added to the Detail Page once the event has reached capacity.
- You can run reports on your standard form to see who is next in line in case spots open up.