Product Portal

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We are always looking for ways to grow and develop our customer offerings and one area that we are focusing on is advancing our ability to gain customer feedback regarding enhancement requests. We launched a Product Portal that will help us gain your feedback in a whole new way. The Product Portal allows you to submit enhancement requests, vote on enhancements that are currently under consideration, and gain insight into what is moving through to production.

At this time, we are taking enhancement requests for all modules within Encompass.

Submit an enhancement

  • Click the Submit Idea button in the upper right.

  • Provide a description in the area provided.

  • Rate how important this idea is to you.

  • Provide your email address.

  • Click the Submit button.
    NOTE - you will need to confirm your email address using the automated email that is sent to you.

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See what is Under Consideration

  • Click Under Consideration in the top menu area.

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  • Select any card on this page for more details and to vote for that feature.

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See what has been Approved

  • Click Approved in the top menu area.

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  • There are cards for each item that you can click on to get details.

See what is in progress

  • Click In Progress in the top menu area.

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  • There are cards for each item that you can click on to get details.

See what has launched

  • Click Launched in the top menu area.

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  • There are cards for each item that you can click on to get more details.

See what has been added to the "Parking Lot"

  • Click Launched in the top menu area.

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  • There are cards for each item that you can click on to get details. Cards in this tab have been deemed to not meet iModules' current strategic vision, so will not be advanced at this time, however they can still be voted on. If an idea in this section picks up a lot of interest, then the Product team will re-evaluate the Roadmap vision to accommodate this feature.

FAQs

Q: Do I have to create an account?

A: No. You simply need to start interacting. Once you have submitted your email address, the Product Portal will send you an email that contains a link to confirm your address. After confirming your email address, your email will be cached on that browser and you can continue interacting in the Product Portal without needing to enter your email address each time you want to make a submission.

Q: Should I vote on everything that I want or should I pick key areas of interest?

A: When it comes to voting, a targeted approach might be best. For example, if you want to vote on several features we would suggest assigning each feature a different "Importance" level to ensure that those features are given a priority level, that way you are able to tell us not only that you would like to see all of these features added, but which one is the most important to you.

When it comes to submitting new ideas, we recommend that you submit as many insights as you want using the Submit Idea button. The more the better!

Q: How many votes does my institution get per idea card?

A: Each institution receives 2 votes per idea card. While as many as you would like from your institution can submit feedback, only two will be counted as votes.

Q: How do I vote for an idea?

A: When you interact with a card and mark the importance level, this will ultimately translate into a vote for your institution.

Steps to mark the importance:

  • Click on an idea card.

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  • If you want to vote for this item, mark an importance level.

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  • Provide details.

  • Click Submit.

Q: What does the person icon in the upper right of each card mean?

A: This person indicates how many people have voted for this feature since it was added to the Portal. This number however does not represent the full picture when wanting to know how important customers think this feature is.

Q: Why are features with fewer votes being approved before higher voted items?

A: The person on the top right of a card indicates how many people have voted for this feature since it was added to the Portal. This number however does not represent the full picture when wanting to know how important customers think this feature is.

For example,  if 100 votes are cast for "Feature A", and only 80 votes cast for "Feature B", it may look at first sight that "Feature A" should be implemented first. However, if the 100 people who voted for "Feature A" only consider it a "Nice to have", whereas "Feature B" is considered "Critical" by it's 80 voters, this importance level adds another level of insight into which feature would make the biggest impact if implemented.

Have more questions? Submit a request