Beta Template Editor FAQ

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  1. What are the advantages of the new editor?
  2. Why beta?
  3. How do I access/know that beta is activated?
  4. For which email clients do we guarantee compatibility?
  5. How do I modify the HTML?
  6. Are tokens supported?
  7. What about role based content?
  8. Which admins can access the beta template editor?
  9. How do I lock a template?
  10. Can I use my existing / old templates with the new editor?
  11. Do I have to rebuild my template or will iModules build it for me?
  12. How long do I have to transition my templates to the new format?
  13. How can I create a custom event/date Favorite?
  14. What fonts are available?
  15. How do I provide feedback or report an issue?
  16. How do I add trouble viewing links and unsubscribe links? (See Tokens)

 

What are the advantages of the new editor?

  • The editor ensures all emails are responsive by default.
  • The editor guarantees compatibility with over 90% of desktop, mobile and web clients.
  • The editor offers more control of your footer and header styling
  • The editor lets you configure elements to show/hide on mobile devices with the click of a button.
  • The new editor is the first step on a path toward more advanced features like A/B testing.

 

Why beta?

  • The opportunity gain experience using a new email editor before the existing workflow and editor are replaced.
  • A chance to build new or convert old templates to the new format.
  • The beta features do not impact or alter existing email sending functionality, so your current process does not need to change.

 

How do I access / know that beta is activated?

  • The Beta Email Template option will appear in the Email Marketing menu in the left column/panel.

 

For which email clients do we guarantee compatibility?

Desktop Mobile Web Based Clients

Air Mail 2.0
Apple Mail 4
Apple Mail 5
Apple Mail 6
Apple Mail 7
Apple Mail 8
Apple Mail 9
Entourage 2004
Entourage 2008
IBM Notes 9
Lotus Notes 8
Lotus Notes 8.5
Outlook (all versions)
Thunderbird 3.0+
Windows Live Mail
Windows Mail

AOL Mail
Atmail Open
CitroMail.hu
Comcast
Daum.net
FreeMail.hu
Google Inbox
Gmail
GMX
(new) G Suite
Libero.it
Mailbox.hu
Nate.com
Naver.com
Roundcube Webmail
Outlook.com
Office 365
Web.de
Yahoo! Mail
Mail.ru
Yandex Mail

Android 2.3 - 4.2.x
Android 4.3+
Blackberry 5+
Daum.net app
(new) Gmail app
(new) Inbox app
iPhone 4 - 6S Plus
(new) iPhone 7
iPad (retina display too)
iPad Air
iPad Mini
iPad Pro
KindleFire 2.3
Nate app
Outlook App
Windows Phone 7.5
Windows Phone 8+

 

 

How do I modify the HTML?

  • The editor does not and will not facilitate direct HTML/CSS editing
  • For clients who prefer to work directly with HTML/CSS, we plan to introduce a separate advanced interface.

 

Are tokens supported?

  • Token replacement is not activated in the initial version of the beta template editor. However, feel free to incorporate member field tokens you use today into the templates you build.
  • New "Footer" tokens are being introduced so you can get more creative with your email design.
    • ##Sender_Org##
    • ##Sender_Address##
    • ##Sender_Address_2##
    • ##Sender_Country##
    • ##Sender_City##
    • ##Sender_State##
    • ##Sender_Postal##
  • When token replacement is activated, we will also be introducing support for a new tokens that you can place in the URL field.  
    • ##unsubscribe## will become an unique unsubscribe url for each recipient. We are making this change so you can have greater control of your footer elements.
    • ##webview## will become a view in browser link. We are making this change so you can have greater control over your header elements

 

What about role based content?

  • It is not yet possible to add role based content in the new editor. The feature is under development.

 

Which admins can access the Beta Template Editor?

  • Super Admins, Communication Admins, and Email Authors can access the Beta Template Editor.

 

How do I lock a template?

  • Templates cannot be locked from the template builder user interface. We are considering adding this feature in the future.
  • By default, the only locked templates are those that are available to all iModules Clients or those built by iModules staff.
  • If you would like a template locked, provide application support with the URL of your template home (to identify your site and community) and the name(s) of the template(s) you need locked.

 

Can I use my existing / old templates with the new editor?

No. In order to guarantee compatibility and responsiveness templates will need to be re-created using the new editor.

 

Do I have to rebuild my template or will iModules build it for me?

  • If you have purchased an email marketing template from iModules in 2016, that specific template will be eligible for iModules to re-implement.  Specific details regarding the timing and conditions will be provided to those who qualify.
  • If you purchase an email marketing template during the transition period, the template will be built in both systems.
  • If you have other templates that you would like for iModules to build in the new email editor, please contact your Account Manager for pricing.

 

How long do I have to transition my templates to the new format?

  • One of the main reasons we are introducing the new editor as a beta product is to give clients ample time to build new or convert old templates to the new format.
  • We plan to make email sending with the new editor available in August 2018. The legacy sending workflow will still be used in August. A sunset date for the legacy sending workflow has not been announced yet.
  • As of the January 29, 2018, release, the template editor has all the features needed to build the templates you will use after the editor transition. 

How can I create a custom event/date Favorite?

  • Step by step instructions to create a custom event/date Favorite exist on this page. There are also short videos on the page to walk you through each step of the process.

What fonts are available?

  • At this time, the editor only supports fonts that are standard across email clients.

How do I provide feedback or report an issue?

  • To report an issue, please contact iModules Application Support.
  • To make a suggestion, please complete the feedback form.
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