Q: Will my co-workers be able to see my tickets and vice versa?
A: Yes, the Support Center is set up so that all employees within an institution can see each other’s tickets. If specific individuals should not see all institutional tickets, please email email@example.com and we will make that change.
Q: Will there be a place to track Encompass performance issues or defects?
A: We will continue to use status.imodules.com to track Encompass system issues. Tickets reported by your institution that are identified as a defect will be listed in your account, and you will receive notification once they are released into production. The Encompass Issue Tracker on your Encompass dashboard will still be available.
Q: Can I still call or send an email to get support?
A: Absolutely! Application Support is still available at 913.685.5242 or via email at firstname.lastname@example.org.
Q: Will there be a place to submit enhancement requests?
A: We plan to add a method for clients to submit enhancement requests after the initial launch. We will let you know as soon as this option is available.
Q: How can new employees or additional users from my organization get access to the Support Center?
A: If your institution has an additional Encompass admin, he or she can create an account by visiting support.imodules.com and clicking the green Sign Up button.