Support Center FAQs

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Q: Will my co-workers be able to see my tickets and vice versa?
A:  Yes, the Support Center is set up so that all employees within an institution can see each other’s tickets. If specific individuals should not see all institutional tickets, please email applicationsupport@imodules.com and we will make that change.

Q: Will there be a place to track iModules performance issues or defects?
A: We will continue to use status.imodules.com to track iModules system  issues. Tickets reported by your institution that are identified as a defect will be listed in your account, and you will receive notification once they are released into production. The iModules Issue Tracker on your Encompass dashboard will still be available.

Q: Can I still call or send email to get support?
A: Absolutely! Application Support is still available at 913.685.5242 or via email at applicationsupport@imodules.com.

Q: Will there be a place to submit enhancement requests?
A: We plan to add a method for clients to submit enhancement requests after the initial launch. We will let you know as soon as this option is available.

Q:  How can new employees or additional users from my organization get access to the Support Center?
A: If your institution has an additional iModules admin, he or she can create an account by visiting support.imodules.com and clicking the green Sign Up button.  

 

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