Customer Support Tips

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Read through our handy tips to help you maximize your experience with Customer Support:

  1. Please provide a clear description of the problem or issue...the more detail, the better!
  2. With what specific iModules tool are you working (email marketing, events, etc.)?
  3. Are you getting an error message? If so, exactly what does the message say?
  4. If possible, please provide links to the page, form, or email that you are working with.
  5. Screenshots are great! If you're able to, please send screenshots to help illustrate your issue.
  6. If the problem is a display or formatting issue, please include details and reference the section where the issue is occurring.
  7. What is your objective? If Customer Support can understand what you are trying to accomplish, it's easier to offer you a solution or a different way to achieve the same outcome with the tools.
  8. What browser and version are you using? Are you on a Mac or PC?
  9. If you are working in a sub-community, please provide a link to the sub-community or the GID number.
  10. If you're emailing Customer Support, be sure to also include your phone number in case someone needs to call you.

Ready? Our Customer Support team is available Monday - Thursday 7:00 a.m. - 7:00 p.m. and Friday 7:00 a.m. - 6:00 p.m. You can reach them at (913)685-5242.  Support requests are typically responded to within one business day.