April 2017 Support Center Changes

Follow

In our efforts to continually improve the customer experience, we're simplifying communications and adding clarity around product development activities to better support your success with the Encompass platform. Below is an outline of the changes we're making here on the Support Center.

1. Product Releases

In the past, we have posted Product Launches and Issues Resolutions as separate events on the Support Center. Moving forward, any event that releases code into the Encompass system will be called a "Product Release," regardless of its identification as an Encompass enhancement, update, issue resolution, or new item. This will allow you and your team to easily understand when iModules will be releasing code into the Encompass platform and access all information from one page. Product Release information is accessible from the "Quick Links" area of the Support Center homepage or from the "Notes - Releases & Maintenance" category. (Note: Maintenance Windows will still be listed separately.)

2. Calendar - Releases & Maintenance

We have added a calendar to display Product Releases and Maintenance Windows. The calendar is accessible from the "Quick Links" area of the Support Center homepage or from the "Notes - Releases & Maintenance" category.

3. Sunsetting Features

We have added a section to outline features or functionality that we will be sunsetting in the Encompass platform. These are items that will no longer be available for use in Encompass. Sunset dates and any additional documentation about these items can be found in the "Notes - Releases & Maintenance" category of the Support Center.

4. Features Requiring Activation

Occasionally, code for enhancements or a new feature will be released into the Encompass system in an "off" state during a Product Release. This means the new feature exists for you to use, but it will not be available in your Encompass website until you request it to be activated by iModules. You can access information about features and functionality within the Encompass platform that require activation by iModules in the "Notes - Releases & Maintenance" category of the Support Center. (NOTE: These items are different from Additional Products and Services, which are Encompass add-on items and available at an additional cost to your institution.)

Have more questions? Submit a request