Encompass Support Center
Upcoming Support Center Migration and blackout period:
We have migrated this site to our new consolidated support site, the Anthology Support Center beginning Monday, August 26. You need to visit our new Anthology Support Center at https://support.anthology.com to submit and manage support cases. For additional details, training, and migration resources to help you, see the Support Migration page on the Anthology Community.
We have migrated this site to our new consolidated support site, the Anthology Support Center beginning Monday, August 26. You need to visit our new Anthology Support Center at https://support.anthology.com to submit and manage support cases. For additional details, training, and migration resources to help you, see the Support Migration page on the Anthology Community.
Notes - Anthology Encompass Releases & Maintenance
2024 - Product Releases
- Encompass Release Notes 7th October 2024
- Encompass Release Notes 16th September 2024
- Encompass Release Notes 19th August 2024
- Encompass Release Notes 10th June 2024
- Encompass Release Notes 1st April, 2024
- Encompass Release Notes 26th February, 2024
2023 - Product Releases
- Encompass Hotfix - October, 2023
- Encompass Hotfix - September, 2023
- Encompass Release Notes: September, 2023
- Encompass Hotfixes and Maintenance - August, 2023
- Encompass Release Notes: July, 2023
- Encompass Release Notes: June, 2023
2022 - Product Releases
- Encompass Maintenance: Internal API Support
- Encompass Maintenance: Data Security Update
- Encompass Release Notes -November 2nd, 2022
- Encompass Release Notes: October 10th, 2022(64.5.0)
- Anthology Encompass Maintenance - September 20th 2022 (64.4.3)
- Release Notes: August 9th 2022
2021 - Product Releases
- Release Notes: Hotfix - December 21, 2021
- Release Notes: Hotfix - December 13, 2021
- Release Notes: Hotfix - November 11, 2021
- Release Notes: Hotfix - November 08, 2021
- Release Notes: Hotfix - October 28, 2021
- Release Notes: Hotfix - October 20, 2021
2020 - Product Releases
- Release Notes: December 14, 2020
- Release Notes: Hotfix - November 23, 2020
- Release Notes: November 9, 2020
- Release Notes: Hotfix - November 2, 2020
- Release Notes: Hotfix - October 27 , 2020
- Release Notes: October 26, 2020
Product Roadmap
New Email Marketing - Available August 2018
Full-Site SSL
Support Center Updates
2019 - Product Releases
- Release Notes: December 9, 2019
- Release Notes: November 4, 2019
- Release Notes - Hot Fixes - October 16, 2019
- Release Notes: October 1, 2019
- Release Notes - September 3, 2019
- Release Notes - August 19, 2019
2018 - Product Releases
- Release Notes - 26 December 2018
- Release Notes: 18 & 21 December 2018
- Release Notes - 10 December 2018
- Release Notes - 28 November 2018
- Release Notes - 12 November 2018
- Release Notes - 15, 16, and 17 October 2018
2017 - Product Releases
- Release Notes - December 18, 2017
- Release Notes - December 11 & 12, 2017
- Release Notes - November 20, 2017
- Release Notes - November 14, 2017
- Release Notes - October 30 and 31, 2017
- Release Notes - October 17, 2017
Anthology Encompass System Maintenance Windows
Anthology Encompass Issue Resolutions Overview
Sunsetting Features
Features Requiring Activation
New Email
Email Home
See all 10 articlesEmail Categories / Subscription Categories
Build From HTML (for Advanced HTML Email Authors)
Build From Template
EDM Template Editor / Email Editor
- Adjust an Encompass Created Template
- Tips from an Encompass Designer
- Adding Tokens to URLs in Email Marketing
- Template Editor FAQ
- Dynamic Content Style Guide
- Template Editor Home
Updated Template Editor / Email Editor
Tokens
Sender Identities
Audience
Schedule
Send Preview
Email Marketing Reporting
- Email Deliverability
- Email Reporting Home
- All Email List
- Single Email Detail View
- Roll-Up Report
- Negative Outcomes
A/B Testing Campaign
- Navigation - A/B Testing Campaign
- Details - A/B Testing Campaign
- Subject Line Test - A/B Testing Campaign
- Pre-Header Test - A/B Testing Campaign
- Sender/From Test - A/B Testing Campaign
- Build From Template - A/B Testing Campaign
Segmented Campaign
- Segmented Campaign
- Segmented Campaign Home - Segmented Campaign
- Global Campaign Details - Segmented Campaign
- Schedule - Segmented Campaign
- Create Version - Segmented Campaign
- Edit Content - Segmented Campaign
Email Calendar
Tips and Tricks
- Email Authentication Gmail and Yahoo 2024
- Spam Trap Information
- Sender Reputation
- SPF and DKIM within Email Marketing
- Improving your Email Stats
- Improving your Subject Line
Staff and Volunteer Training
IP Addresses
Pre-populate Form Data from an Email Link
Legacy Email
Forms
Create Forms
- Role-based Option for the Commerce Item Field
- Form Building Tips
- Create Forms
- Creating Roles
- Data Field Types and Field Type Conversions
- Chart of Data Field Type Options
Profile Forms
Manage Forms
Form Reporting
Forms Tab
Submit on Behalf of a User
Pre-populate Forms Data from an Email Link
Appeal Codes - Forms
Tokenized Hidden Values (Appeal Codes for Non-commerce Forms)
Events
Creating an Event
- Choosing the Type of Event to Create
- Event with Form-Driven Registration
- Event with Fee-Driven Registration
- Event with Activity-Driven Registration
- Event with Simple RSVP
- Events with Donation
Managing the Event Registration Form
- Managing the Event Registration Form
- Advanced HTML Confirmation Email Resource
- Fields - Event Form
- Categories - Event Form
- Steps - Event Form
- Event Confirmation Emails / Review Page / Finish Page
Events Reporting
- Event Reconciliation Report with Adjustments
- Event Reconciliation Reports
- Event Reconciliation with Adjustments FAQ
- Optimized Event Exports
- Registration Summary Export
- Audit / Transactional Export
Appeal Codes - Events
Edit Event Registration Link
Resending a Member Confirmation Email
Registering / Unregistering a Member
Events Tab
Attendee Check-In
Events Tips & Tricks
- Providing Zoom Information
- Working with the Detail Page
- Using a Waitlist
- Mobile Event Detail Page Layouts
- Mobile Activity Detail Page Layout
- Converting a Event Detail Page to a Mobile-Friendly Layout
Online Giving
Create a Donations Campaign
Manage the Campaign Form
Donations Reporting
Scheduled Payments - Recurring Billing
- Scheduled Payments - Recurring Billing
- Configure Payment Options
- Manage Recurring Payments for a Member
- Manage Billing Options
- Recurring Billing Email Management
- Recurring Billing Confirmation Emails
Secure URL for e-Commerce
Resending a Member Confirmation Email - Donations
Pre-populate Giving Form Data from an Email Link
URL Customizations - Online Giving
Importing Gifts
Campaigns Tab
Making a Donation for a Member
Donations Tips & Tricks
- Converting a Donation Detail Page to a Mobile Friendly Layout
- Checklist for Enhancing your Donors’ Giving Experience
- Tips from Strategic Consulting
- Credit Card Fraud Prevention
- Online Giving Form Building Resources
- Help your Donors Out
Canadian PDF Receipting
Memberships
Create a Membership Campaign
Manage the Membership Campaign Form
Membership Reporting
URL Customizations - Membership
Membership Tips & Tricks
Membership Tab
Scheduled Payments - Memberships
Membership Emails
Pre-populate Membership Form Data from an Email Link
Credit Card Management
Add a Membership for a Member
Manage Recurring Payments
Tokens for all Form Types
Decision Analytics
Analyze Data
Content
Using the Content Editor
Site Map / Page Properties
Edit a Listing Module Display Format
Campaign Progress Indicator
Content Search
Directory
Content Delivery Network
Auto-save feature on text editors
Mobile Ready
Campaign Listing
Image Rotator / Slide Show
Content Admin Rights
Approve Content
Creating Custom URLs Using LinkBuilder
Schedule
RSS Feed
File Library
User Site Map
Polls
News Listing
Create and Manage News Articles
Event Calendar
Membership Listing
Content Blocks
Content Builder
Adding a Module to a Page
Page Properties
New Page
System Tokens
Content Management Tips & Tricks
- Column Layout Snippets
- Google Analytics
- Using the News Listing Module for Patterned Content
- Advanced Design Techniques for Content Management
- "Click Here" Links
- Readability
Scoreboards
Community (Social Networking)
Admins
Data
Data Viewer: Building a Query
Identity Checkpoint - Merge Data Grid
Export Member Data
Import Member Data
Data Mapping / Data Exchange Guidelines
Reusable Instance Fields
Anthology Encompass Web Services 2.1 - Engineering Documentation
Import Non-Member Merge File
Incomplete Non-member Record Purging
Data Synchronization Options
SFTP
Data Tips & Tricks
Members / Constituents
Constituent Management View
Add New Member
Edit or Delete a Member
Member Change History
Constituent Relationship Management
- Communications Tab
- Notes Tab
- Events Tab - CRM
- Profile Form Tab
- Profile - Global Email Opt-out
- Campaigns Tab - CRM
System Status Fields for Constituent Records
Privacy Protected Records and Hidden Records
Site Statistics
Verify Members
Settings (Key Menu)
Tips & Tricks
Frequently Asked Questions
Glossary of Anthology Encompass Terms
Admin Life
Additional Products and Services
Compliance
GDPR (General Data Protection Regulation)
- GDPR: Privacy Policy Updates
- GDPR: Data Requests
- The 8 Constituent Rights of GDPR
- Encompass Update for GDPR Compliance
- How to Identify Your GDPR Constituents
- Identifying a Data Protection Officer (DPO) for your institution